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Marc Benioff warns that AI, while useful, is overhyped and partly blames Microsoft

One of the tech industry’s biggest hype men, Salesforce CEO Marc Benioff, wants you to know that he is psyched about generative AI, but even he doesn’t think it can do what its biggest proponents say it will do. A month after Salesforce’s enormous tech conference, Dreamforce, during which Benioff endlessly pitched, pumped, and lauded AI — at least as it’s used in Salesforce’s own products — he’s now on a setting-expectations tour. Talking about AI's potential, he said, “I’ve never been more excited about anything at Salesforce, maybe in my career."